MGLine Privacy Policy –
How We Protect Your Data

1. Overview

MGLine is an online gaming and sports betting platform operating for players in Pakistan. When you register an account, make a deposit via JazzCash, Easypaisa, Raast or Bank Transfer, or place a bet on Cricket, PSL, Casino games or Slots, certain personal data is generated and processed as part of delivering those services to you.

This Privacy Policy sets out our practices in plain language. It covers what information is collected at registration and during your time as a player, how that information is used internally, when and to whom it may be shared, how long it is retained, and what rights you have in relation to your own data.

By registering on MGLine and continuing to use the platform, you confirm that you have read and understood this Privacy Policy. If at any point you disagree with any part of it, you may request account closure as described in the Terms and Conditions.

2. What We Collect

The data we collect falls into three broad categories: information you provide directly, information generated automatically through your use of the platform, and information received from payment providers.

We do not collect data that is not necessary for account operation and service delivery. We do not collect data about your political views, religion or any other sensitive personal category.

3. How We Use Your Data

The personal data held on your MGLine account is used for the following purposes:

• Account management: Creating, maintaining and securing your player account, including verifying your identity when required.
• Transaction processing: Crediting deposits made via JazzCash, Easypaisa, Raast or Bank Transfer, and processing PKR withdrawal requests to your registered payment method.
• Platform personalisation: Displaying your betting history, balance, game activity and account preferences within your dashboard.
• Security and fraud prevention: Detecting unusual account activity, identifying potential duplicate accounts and investigating suspected breaches of the platform's Terms and Conditions.
• Responsible gaming monitoring: Tracking session patterns to identify signs of problem gambling behaviour and applying account restrictions where necessary for player welfare.
• Customer support: Responding to queries, resolving disputes and handling account-related requests submitted to [email protected].
• Legal compliance: Retaining transaction records for the minimum periods required and responding to legitimate requests from competent authorities where legally obligated to do so.
• Platform improvement: Using aggregated, anonymised usage statistics to identify areas for improvement in platform performance, game selection and user experience.

4. Payment Data & PKR Transactions

All financial transactions on MGLine are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast or Bank Transfer, your payment details are handled as follows:

• Payment instructions are passed securely to the relevant payment provider using encrypted connections.
• Full payment credentials — such as your JazzCash or Easypaisa PIN — are never stored on MGLine servers. These are entered and processed directly through the provider's secure interface.
• Transaction records including amounts, timestamps and payment methods are retained in your account history for account management, dispute resolution and legal compliance purposes.
• The mobile wallet number or bank account associated with your transactions is stored to verify that withdrawals are directed to accounts held in the player's own name.

MGLine may request documentation to verify the source of deposited funds in cases where transaction volumes are unusually high or activity patterns are inconsistent with normal use. This is a standard anti-fraud measure, not an accusation of wrongdoing.

5. Cookies & Technical Tracking

MGLine uses cookies and similar tracking technologies to keep your account session active, remember your preferences and understand how the platform is being used. The types of cookies used on MGLine are:

• Session cookies: Temporary cookies that keep you logged in during an active session. These are deleted when you close your browser.
• Preference cookies: Store settings such as your last-used game category or lobby view preferences so you do not have to reconfigure them on every visit.
• Analytics cookies: Collect anonymised data about page visits, session length and feature usage to help improve the platform. Individual players are not identified in this data.
• Security cookies: Help detect suspicious login attempts or unusual session activity and contribute to protecting your account.

Cookies used on MGLine are first-party cookies only — we do not load third-party advertising or tracking pixels. Your browser settings allow you to block or delete cookies; however, blocking session cookies will prevent you from logging in to your account.

On mobile devices using the MGLine Android app (available from the Download page), equivalent local storage mechanisms are used to maintain your session and preferences. These operate in the same way as browser cookies and are subject to the same data handling practices described here.

6. Data Sharing

MGLine does not sell, rent or trade your personal data to any third party. Data sharing is limited to situations where it is strictly necessary to deliver our services or comply with legal obligations. The categories of recipients who may receive your data in limited circumstances are:

• Payment providers: JazzCash, Easypaisa, Raast and banking partners receive only the transaction data necessary to process your deposits and withdrawals in PKR. These providers operate under their own privacy frameworks and are not permitted to use your data for any other purpose.
• Identity verification services: Where account verification is required, relevant identity data may be passed to a third-party verification service. This is done securely and only the minimum data necessary is shared.
• Legal and regulatory bodies: MGLine may be required to disclose account or transaction data in response to a lawful request from a competent authority. Such disclosures are made only to the extent required by the applicable legal obligation and are not voluntary.
• Technical service providers: Server hosting, platform infrastructure and security monitoring services may process data on MGLine's behalf under strict data processing agreements that prohibit any independent use of that data.

No personal data is shared with marketing agencies, data brokers, advertising networks or any entity whose purpose is commercial exploitation of personal profiles. MGLine does not share player data across affiliated brands or sister platforms.

7. Data Retention

Personal data is held for as long as your account remains active and for a period after closure as required to comply with applicable record-keeping obligations. The general retention periods applied are:

• Account and registration data: Retained for the duration of account activity and for a minimum period following account closure to allow for dispute resolution and compliance purposes.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years from the date of transaction.
• Gaming activity logs: Bet histories, game results and session records are retained for a minimum period to support account dispute resolution and responsible gaming monitoring.
• Support communications: Emails and chat records relating to support queries are retained for a reasonable period following resolution of the query.
• Identity verification documents: Where identity or age verification documents have been submitted, these are retained for the minimum period required and then securely deleted.

When data is no longer required and no retention obligation applies, it is securely deleted or anonymised so it can no longer be associated with an individual player.

8. Data Security

Protecting your personal and financial data is a core responsibility that MGLine takes seriously. The following measures are in place to safeguard data held on the platform:

• SSL encryption: All data transmitted between your browser or app and MGLine servers is encrypted using SSL/TLS technology. This applies to login sessions, payment processing and all account management actions.
• Password hashing: Account passwords are never stored in plain text. They are processed through a one-way cryptographic hash so that even internal systems cannot retrieve your original password.
• Access controls: Access to player data within MGLine's internal systems is restricted to personnel who require it to carry out their job functions. Access is logged and regularly reviewed.
• Session management: Active sessions are monitored for unusual activity patterns. Suspicious sessions may be terminated and the account holder notified to verify their identity before access is restored.
• Secure payment processing: Payment credentials processed through JazzCash, Easypaisa, Raast and Bank Transfer integrations are handled within the payment provider's secure environment and are not stored on MGLine's own servers.

While every reasonable technical measure is applied, no online platform can guarantee absolute security against all possible threats. You are also responsible for keeping your own login credentials secure. If you believe your account has been compromised, contact support at [email protected] immediately so the account can be secured.

9. Your Rights

As a registered player on MGLine, you have the following rights in relation to the personal data held about you:

• Right of access: You may request a summary of the personal data MGLine holds about you. Requests are handled within a reasonable timeframe and at no charge for standard requests.
• Right to correction: If any of the personal data held on your account is inaccurate or out of date, you have the right to request that it be corrected. Some corrections — such as changes to the registered mobile number — may require identity verification before they are applied.
• Right to deletion: You may request deletion of your personal data. Please note that certain data — including transaction records required for compliance purposes — cannot be deleted before the applicable retention period has expired.
• Right to restrict processing: You may request that MGLine limits how your data is used in certain circumstances, such as where you dispute the accuracy of data we hold.
• Right to withdraw consent: Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact MGLine support by email. Requests will be assessed individually. Where a request cannot be fulfilled in full due to a legal retention obligation or security requirement, we will explain the specific reason for the limitation.

10. Minors

MGLine is strictly an adult platform. Registration is open only to individuals aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18. If during an age verification check or through any other means it is established that a player is under 18, their account will be closed immediately and all data associated with that account will be handled in accordance with the retention and deletion policies described above.

Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gaming platforms. If you suspect that a minor has registered on MGLine, please contact us at [email protected] so the account can be reviewed and closed without delay.

11. Changes to This Policy

MGLine may update this Privacy Policy from time to time to reflect changes in how the platform operates, new services introduced or evolving data handling best practices. When material changes are made, registered players will be notified via the platform or by a message to the contact details associated with their account.

The date shown at the top of this page indicates when the policy was last updated. Continued use of the platform after an updated policy has been published constitutes your acceptance of the changes. If you do not agree with an updated policy, you may request account closure by contacting support.

12. Contact Us

For any questions about this Privacy Policy, to exercise your data rights, or to raise a concern about how your personal data is handled, please get in touch with the MGLine team. All privacy-related queries are handled confidentially.